If you are unhappy with our service

If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

• Quilter Financial Planning Complaints Department
• Quilter
• SUNDERLAND
• SR43 4JP
• Email: [email protected]
• Tel: 0808 171 2626

You can find more information by visiting the Quilter Financial Planning website.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (www.financial-ombudsman.org.uk)

My Advice is a trading name of Lifetime Wealth Management Limited which is registered in England and Wales. Registered Number 4631136. Registered office 12-14 Upper Marlborough Road, St Albans AL1 3UR. Lifetime Wealth Management Limited is an appointed representative of Quilter Financial Services Limited, Quilter Mortgage Planning Limited and Quilter Wealth Limited, which are authorised and regulated by the Financial Conduct Authority. FCA register numbers 440703, 440718 and 217742.