If you are unhappy with our service
Northampton Office:
- Suite 4 - Concept Park
- Watling Street
- Towcester
- NN12 7YD
St Albans Office:
- 12 - 14 Upper Marlborough Road
- St Albans
- Hertfordshire
- AL1 3UR
We apply a 10% “commission sacrifice” to all Life Insurance, Critical Illness Cover and Income Protection quotes, thereby reducing the standard commission levels we receive from the insurers, which leads to a reduction in your monthly premium. The discount will apply for the lifetime of your policy. Please note a 10% commission sacrifice will not result in a 10% reduction in insurance premium as the commission we receive only makes up a proportion of your monthly premium. The actual reduction in premium will depend on several factors including, but not limited to, the size of premium, and the commission levels offered to us by the chosen insurer. Offer does not apply to "Private Medical Insurance", "Accident, Sickness & Unemployment Cover" or "Guaranteed Acceptance Life Insurance" plans.
When you take out cover through My Advice you are eligible for our voucher reward offer. The amount of your voucher is calculated by the size of your first monthly insurance policy premium, rounded up to the nearest £5. For example, if your policy premium was £46.50 per month, you would get a voucher reward worth £50.00. The voucher reward is payable only when your policy goes active and is issued 3 calendar months after your policy start date by email, using the same email address you used when you applied for cover with us. Maximum voucher reward per postcode is £150.00. If you allow your policy to lapse, or if the policy is in arrears prior to the intended voucher issuance date, then the voucher will be withheld until the policy is live and all payments are brought up to date. If for any other reason the insurer removes your policy from active status or your policy is in review, or further information is being assessed by underwriters before the intended voucher issuance date, the voucher will be withheld until the policy is “live” and premiums are paid and up to date again. Offer does not apply to "Private Medical Insurance", "Accident, Sickness & Unemployment Cover" or "Guaranteed Acceptance Life Insurance" plans.
In the event you purchase a policy through My Advice you will be eligible for a free will writing kit. Upon request we will send a will writing kit to you in the post no later than 14 working days following such request. Only one will kit per postcode. Will writing is not regulated by the Financial Conduct Authority.
If you choose a policy which includes Critical Illness Insurance then many of our insurers will include basic childrens critical illness cover as standard. Please be aware that if you choose enhanced or upgraded children's cover there will usually be an additional charge for this. Please also be aware that we may recommend an insurer for you who does charge for children's cover, but this will only be where that recommendation is most suitable for you due to other factors including overall quality of cover, most favourable underwriting stance, or offering the best overall price. Please speak to your adviser and refer to the policy terms and conditions for more information. Please note for Life Insurance only, Income Protection and Private Medical Insurance policies children's cover is not included as standard.
Northampton Office:
St Albans Office: